Did you know that the efficiency rate among your employees are only 30%?
Do you want to know why, and how you can make your employees both more productive and healthy? Plett Rätt is a bunch of structured methods, not only valuable to make you understand how to make your employees do the right thing, in the right way. With Plett Rätt we’ll discuss Key Behavior, communication and how to create a happy and productive staff.
Fabulous interactive session
Spending the morning training with Wiv has reminded me that we need to focus on being a team. Understanding and communicating our goals and processes and having fun is the power in our business growth. I look forward to seeing the result of the seeds planted today. /Francois Geldenhuys
Thank you Wiv for an unbelievable session.
It was truly valuable to understand the different ways you can enhance your performance in the workplace. I am definitely taking out a few great lessons that I will use and continue to use in the future.
/ Matthew Barlow
An engaging way to really understand that even though you may work closely with people, every day, for however long, everyone has different perspectives. As well as how important communication is, especially regarding miscommunication, and being able to convey what you mean so that understanding can come about for everyone involved.
Superb teambuilding session with lots of great tips and information to help the growth of our business.
/ Wayne Turner
“Attitude is altitude”
“A team is only as strong as its weakest link”
An inspiring and entertaining course to remind me of the importance of attitude and working together as a team for the benefit of all members to offer exceptional client service while having fun! Thank you for the laughs the great BizRev team and Wiv for your inspiration and motivation.
/ Celeste Zanoli
Carl-Henrik, David, Rebecca, Monika, Frida, Angelo and Andres are proud of their complete and, in all senses, perfect team analysis of Keybehavior.
The staff agreed that it is possible to increase the efficiency grade in the human body by 50% by doing more things right the right way.
Gloves Pro Sweden is doing Plett Rätt
Gloves Pro Sweden, with CEO Carl-Henrik Ahlin is facing a very exciting future with new owners and many new products in their portfolio.
Carl-Henrik decided to invest in the employees to build the strongest team possible to be prepared for all the new challenges coming.
“To invest in the staff is the most important thing you can do. With Wive Effect, we got the right tools to begin this journey for success.”
Carl-Henrik Ahlin, CEO
Investment in people inspire human growth.
Here we are building job descriptions for every function in the company.
A keybehavior brainstorming session with the management team from Diamond Plastikkirurgi
Keybehavior with
Diamond Plastikkirurgi
The Management team at Diamond Plastikkirurgi in Örebro, Sweden, who has been working through the Wive Effect, are happy to see that they can increase their efficiency by 50% by doing more things right - correctly.
Chris Diamond Janbaz, founder, owner and plastic surgeon at Diamond:
— Fantastic help for our Diamond Plastikkirurgi management to grow into a professionally structured and healthy organization, where everyone knows their responsibilities and powers. Wive Effect will be our way to build Diamond further. Wiveka and Gustaf are acting from long experience and competence, so they will be our mentors for a long time ahead. The next step will be Plett Lätt for all our employees.
Keybehavior – A hands-on tool to improve and develop behaviours to achieve The Wive Effect = higher efficiency grade in the human system.
When we do the R.O.I. analysis with our clients, we see a significant loss of efficiency due to communication problems and irritation because people don’t understand and respect each other’s differences in behaviours. Therefore, Key Behavior is a vital tool Wive Effect uses to increase the efficiency of humans and the company.
As shown in the graph to the right, the management team at Diamond Plastikkirurgi has a 100% mix of behaviours; Interaction, Challenge, Questioning, Relation, Change, Continuity, Freedom and Rules.
20X
…more clients for Swedish telecom operator 3 when Wiveka was in charge client service and sales.
150 million SEK
…the increase of Birka Cruise's earnings during the period Wiveka as a CEO.
The Birka Cruises Story
As CEO / Marketing Director of Birka Cruises, Wiveka Horwitz during the years 2006–2008 succeeded in turning the result from a loss of SEK 100 million to a profit of SEK 50 million.
“She did this by bringing in all the staff, from the cleaner to the captain. She met all the staff and went through their tasks, she had everyone do the self-assessment test Key Behaviour, and the staff became aware that their main task was to give the customers a good experience. Whether it was that the cabin was clean and tidy, the food good or a generally high level of service”.
— One of Wivekas former employees
The awareness of the Birka Paradise brand increased significantly during these three years from being "one of the Finnish ferries" to "the only pure cruise ship on the Baltic Sea".
The Telecom Underdog Story:
Another example is when Wiveka was employed by an Investor company called Novare Academy. The core business of the company is training and development of individuals within the Investors Sphere's company. Wiveka was outsourced to telecom company 3, where she was involved in building up the entire customer service and sales organization.
When Wiveka came in, there was a great deal of dissatisfaction among the customers. 3 did not have sufficient coverage and many technical problems. The exchange was reduced by dissatisfied customers and the waiting time was up to one hour and 26 minutes.
While Wiveka was Head of Training and Development 2004–2005, the company went from 200 employees and 20,000 customers to 1,200 employees and 400,000 customers. 80 percent of the calls were answered within 20 seconds. This was done by Wiveka attitude training 80 new employees per month in how they would respond to customers. This led to 3 then being named the best customer service three years in a row.